{"id":4299,"date":"2026-08-10T11:57:20","date_gmt":"2026-08-10T08:57:20","guid":{"rendered":"https:\/\/freshmarket.md\/?page_id=4299"},"modified":"2026-08-13T11:29:33","modified_gmt":"2026-08-13T08:29:33","slug":"garantii-returnare-si-schimb","status":"publish","type":"page","link":"https:\/\/freshmarket.md\/ru\/garantii-returnare-si-schimb\/","title":{"rendered":"Garan\u021bii,\u00a0 returnare \u0219i schimb"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4299\" class=\"elementor elementor-4299\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6b2285 e-flex e-con-boxed e-con e-parent\" data-id=\"f6b2285\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-22c5982 e-con-full e-flex e-con e-child\" data-id=\"22c5982\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1b9edd elementor-widget elementor-widget-heading\" data-id=\"f1b9edd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Garan\u021bii,\u00a0 returnare \u0219i schimb<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-360fc18 e-con-full e-flex e-con e-child\" data-id=\"360fc18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f52cc elementor-widget elementor-widget-text-editor\" data-id=\"a2f52cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Garan\u021bia calit\u0103\u021bii<\/h3><p>Noi apreciem fiecare client \u0219i ne str\u0103duim s\u0103 livr\u0103m produse proaspete \u0219i de cea mai bun\u0103 calitate.<\/p><p>FreshMarket garanteaz\u0103 c\u0103 toate produsele comercializate respect\u0103 cerin\u021bele de siguran\u021b\u0103 alimentar\u0103 \u0219i provin de la produc\u0103tori, importatori \u0219i furnizori autoriza\u021bi.<\/p><p>Dac\u0103 ave\u021bi \u00eentreb\u0103ri despre un produs, managerii no\u0219tri v\u0103 pot oferi informa\u021bii suplimentare privind calibrul, greutatea, gradul de coacere, ambalarea sau cantitatea aproximativ\u0103 de produse per kilogram.<\/p><p>V\u0103 rug\u0103m s\u0103 verifica\u021bi cantitatea, integritatea \u0219i calitatea aparent\u0103 a produselor la momentul livr\u0103rii, \u00een prezen\u021ba curierului.<\/p><p>La solicitarea Clientului, FreshMarket poate furniza informa\u021bii privind originea produselor \u0219i, dup\u0103 caz, documentele disponibile care atest\u0103 conformitatea \u0219i calitatea acestora, \u00een condi\u021biile prev\u0103zute de legisla\u021bia \u00een vigoare.<\/p><p>Orice sesizare privind calitatea produselor va fi analizat\u0103 individual, cu respectarea drepturilor consumatorilor \u0219i a obliga\u021biilor prev\u0103zute de legisla\u021bia Republicii Moldova.<\/p><h3>Returnarea \u0219i schimbul produselor<\/h3><p>Clientul are dreptul s\u0103 verifice cantitatea, integritatea \u0219i calitatea aparent\u0103 a produselor la momentul livr\u0103rii.<\/p><p>Produsele alimentare comercializate de FreshMarket nu pot fi returnate sau schimbate dup\u0103 recep\u021bionare dac\u0103 sunt conforme comenzii \u0219i corespund cerin\u021belor de calitate, conform legisla\u021biei \u00een vigoare.<\/p><p>\u00cen cazul \u00een care un produs livrat este deteriorat, alterat, necorespunz\u0103tor calitativ, are termenul de valabilitate expirat sau nu corespunde produsului comandat, Clientul are dreptul s\u0103 solicite \u00eenlocuirea produsului sau restituirea contravalorii acestuia.<\/p><p>Dac\u0103 dup\u0103 recep\u021bionarea comenzii observa\u021bi neconformit\u0103\u021bi sau probleme privind calitatea produselor, v\u0103 rug\u0103m s\u0103 ne informa\u021bi \u00een termen de maximum 24 de ore de la primirea acestora. Solicitarea va fi examinat\u0103 \u00een cel mai scurt timp posibil, de regul\u0103 \u00een aceea\u0219i zi.<\/p><p>Pentru o solu\u021bionare rapid\u0103 a reclama\u021biei, v\u0103 rug\u0103m s\u0103 transmite\u021bi fotografii \u0219i\/sau materiale video care s\u0103 eviden\u021bieze problema sesizat\u0103.<\/p><p>\u00cen func\u021bie de situa\u021bie, FreshMarket poate propune una dintre urm\u0103toarele solu\u021bii:<\/p><ul role=\"list\"><li>restituirea integral\u0103 sau par\u021bial\u0103 a contravalorii produsului;<\/li><li>\u00eenlocuirea produsului;<\/li><li>acordarea unui voucher sau a unei reduceri pentru o comand\u0103 viitoare;<\/li><li>o alt\u0103 solu\u021bie agreat\u0103 de comun acord cu Clientul.<\/li><\/ul><h2>\u041a\u043e\u043d\u0442\u0430\u043a\u0442\u044b<\/h2><p>Pentru orice \u00eentreb\u0103ri referitoare la retururi, reclama\u021bii sau calitatea produselor, ne pute\u021bi contacta:<\/p><p><strong>Telefon:<\/strong> 068322272<br \/><strong>E-mail:<\/strong> standard.dor@gmail.com<br \/><strong>Program:<\/strong> Luni \u2013 S\u00e2mb\u0103t\u0103<\/p><p>FreshMarket \u00ee\u0219i rezerv\u0103 dreptul de a solicita informa\u021bii suplimentare pentru verificarea reclama\u021biilor \u0219i solu\u021bionarea acestora \u00een condi\u021bii corecte pentru ambele p\u0103r\u021bi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Garan\u021bii,\u00a0 returnare \u0219i schimb Garan\u021bia calit\u0103\u021bii Noi apreciem fiecare client \u0219i ne str\u0103duim s\u0103 livr\u0103m produse proaspete \u0219i de cea mai bun\u0103 calitate. FreshMarket garanteaz\u0103 c\u0103 toate produsele comercializate respect\u0103 cerin\u021bele de siguran\u021b\u0103 alimentar\u0103 \u0219i provin de la produc\u0103tori, importatori \u0219i furnizori autoriza\u021bi. Dac\u0103 ave\u021bi \u00eentreb\u0103ri despre un produs, managerii no\u0219tri v\u0103 pot oferi informa\u021bii [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-4299","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/freshmarket.md\/ru\/wp-json\/wp\/v2\/pages\/4299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/freshmarket.md\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/freshmarket.md\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/freshmarket.md\/ru\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/freshmarket.md\/ru\/wp-json\/wp\/v2\/comments?post=4299"}],"version-history":[{"count":13,"href":"https:\/\/freshmarket.md\/ru\/wp-json\/wp\/v2\/pages\/4299\/revisions"}],"predecessor-version":[{"id":4425,"href":"https:\/\/freshmarket.md\/ru\/wp-json\/wp\/v2\/pages\/4299\/revisions\/4425"}],"wp:attachment":[{"href":"https:\/\/freshmarket.md\/ru\/wp-json\/wp\/v2\/media?parent=4299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}